Shop Policies

Thank you for shopping with April Farm! We take great care in preparing every order and want your plants to arrive safely. Please take a moment to review our shop policies before placing your order.

Shipping & Delivery

We ship our plants with care to help ensure they arrive in the best possible condition. Actual delivery times depend on the shipping method you select and the carrier's schedule. While we do our best to ship orders promptly, we cannot guarantee exact delivery dates or be responsible for delays caused by the carrier or customs.

For international orders, buyers are responsible for any customs duties, import taxes, or additional fees that may apply. April Farm is not responsible for delays caused by customs inspections or clearance procedures.

Plant Preparation & Appearance

To help protect plants during transit, some plants may be trimmed, and excess soil may be removed before shipping. Most succulents are shipped bare-root, without pots or soil.

Please note that listing photos are for reference purposes only. Plants are natural, living products, and their appearance may vary depending on the season, growth stage, and individual characteristics. Photos may show plants at different stages of growth or mature, mass-planted arrangements for landscaping inspiration.

We recommend unpacking and planting your plants as soon as they arrive.

Returns & Exchanges

Because succulents are live and delicate plants, we are unable to accept returns or exchanges.

If your plant arrives damaged or rotten, or dies within 3 days of delivery, please contact us as soon as possible. We are happy to offer a replacement in accordance with our plant guarantee.

We cannot accept return or exchange requests simply because you change your mind or are unhappy with a plant's appearance. Plants that die more than 3 days after delivery are not eligible for a replacement.

Order Cancellations

If you need to cancel your order, please contact us or submit a cancellation request before your order is marked as Shipped.

Items Damaged During Shipping

If your plants or package arrive damaged, please contact us as soon as possible so we can help.

Please keep the original shipping box, packaging materials, and damaged plants. USPS may need to inspect the package and its contents as part of a shipping damage claim. Please do not discard anything until the inspection process is complete.

Questions or Concerns?

We're always happy to help! If you have any questions or concerns about your order, please contact us, and we'll do our best to assist you.