All leaves will be soft during shipping, it's norma for thin leaves succulents like Aeonium. It will bounce back quickly once you plant it.
No hair roots, just stick in soil, that's all you need to do when plant it.
You will receive one plant similar to the photo listed, shape and color might be slightly different,
pictured in 3.5'' pot
All plants will be ship bare rooted (if you choose to purchase with planter, the planter will be packed separately with the plant as well)
All roots are cleaned and trimmed to avoid insects
Stem may not straight by shipping